Refunds and Cancellations Policy

Refunds and Cancellations

Website Design & Development:

Prior to Project Start: If you cancel your project before any work has begun, you will receive a full refund of any deposited funds. Project in Progress: Once the project has commenced, refunds will be determined based on the completed work and the terms outlined in the SLA. Generally, partial refunds may be considered based on the percentage of work completed. Consulting & Creative Services:

Packaged Services: Refunds for packaged services will be determined based on the specific terms outlined in the SLA. Generally, partial refunds may be considered based on the completed work and the nature of the package. Quality Assurance

Refund amount will be processed and credited within 15 days.

Mart2Global is committed to delivering high-quality services. We employ a rigorous quality assurance process to ensure that our work meets agreed-upon standards. If you are not satisfied with the quality of our work, we will work diligently to address your concerns and rectify any issues.

Dispute Resolution

Any disputes arising out of or relating to these Terms or the use of the website or services will be settled in accordance with the dispute resolution provisions outlined in the applicable SLA. In the absence of such provisions, disputes will be referred to binding arbitration in accordance with the laws of India.

Amendments

Mart2Global reserves the right to amend these Terms at any time without prior notice. The amended Terms will be effective upon posting on the website. We recommend that you review these Terms regularly for any updates.

Contact Us

If you have any questions about these Terms, please contact the department listed below.
For Support: support@mart2global.com
For Billing: account@mart2global.com
For Sales: sales@mart2global.com